This site reserves the right to cancel any order due to pricing changes with manufacturers, pricing errors, omissions, mistakes, or for any other reason. While we make every effort to satisfy every customer and fill every order, occasionally we make a mistake on our website regarding pricing, in-stock status of a product, or description. In these instances customer service will notify you of the mistake and ask if you would like to cancel the order or proceed with the correct pricing or information.
- Sales Tax: Is collected only on orders delivered to Massachusetts.
- Payment: Is made first - then your order is processed, produced, and shipped. This process protect us against fraud. By reducing fraud risks, we are able to keep our prices very low. By placing your order with us, you are agreeing to this policy. You can order & pay by credit card online or you can place an order over the phone. In addition, you can mail us a check (contact us for details). Orders that are paid for via check will not be processed until the check has cleared.
If you are dissatisfied with your purchase for any reason, you may return it in the original packaging within 15 days of receipt. We will refund the full purchase price less shipping expenses and a restocking fee (if applicable), or offer an exchange upon return. Please note that made-to-order cushions and other engraved or personalized items are non-refundable.
If your furniture arrives damaged, defective or missing pieces, we will replace or repair the item (at our election) promptly and at no cost to you. To preserve these rights, be sure to follow the receiving instructions that will be sent to you when you place your order.
If you have any questions, please give us a call or email us so that we can do our best to help. To reach a customer service representative, please call us at (800) 909-6349 Monday through Friday from 9am to 5pm (East Coast) or email us any time.
We will never sell any customer's information to any third party. This is our pledge to you, our customer. Any information gathered on this site will be used only by Parent Outdoor LLC. One month after your order is placed; your credit card information is automatically deleted from our database. Your privacy is our first and main concern. We understand that you want to be able to purchase online and not have to give away your personal information to do so.
Limitations: Even though we try our best to ensure your privacy and security and always look to use the best available and tested technologies to guard and protect our web site and our customers, we face the same risks as all Internet companies.
Product Safety & Assembly
This Website neither designs, manufactures or ships any of the products offered or sold on this site, and as such, makes no representation or guarantee about the safety of these products, or, in the case of self-assembled items, about whether purchasers who receive such products will properly and safely assemble these items. Product and assembly safety is solely and exclusively the province and responsibility of the manufacturer, the purchaser, and the shipper. Any suspected damage in shipping must be noted at the time a shipment is received with the shipper, and as stated above, must be described to This Website within 48 Hours. Assume that suspected damage may create a potential safety hazard and we advise that you do not use the product.
Product assembly must be done exactly in conformance with the Manufacturer's written instructions, and if offered, the Manufacturer's telephone assistance.
Damages in Shipping
Although we take great care to package our items in a manner that insures safe delivery, accidents can happen. Should you happen to receive a damaged carton, please do not refuse delivery. Inspect the item and notify us right away (800-909-6349 ex. 804) if there is any damage to the item(s). We will immediately replace the damaged item, or items, if necessary, to rectify the situation. Your complete satisfaction is very important to us and we pledge to do our best to make sure you get what you want the way you want it.